Privacy Policy

Our use of your information This privacy policy tells you how we use personal information collected at this website. Please read this privacy policy before using the website or submitting any personal information. By using the website, you are accepting the practices described in this privacy policy. This privacy policy is incorporated into and subject to the terms and conditions of CitySwoon. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on an ongoing, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the website to make sure that you understand how any personal information you provide will be used. Note: The privacy practices set forth in this privacy policy are for the website CitySwoon.com.au only. If you link to any other websites, please review the privacy policies posted at those websites.

Collection of Information When you register with CitySwoon, we may collect your name and contact details, such as an email address and telephone number, date of birth, home town, gender, sexual preference and any other information which you may voluntarily provide to us. Some of the information you provide to us may be sensitive information. By providing this information to us, you consent to us collecting and using it for the purposes described in this privacy policy and our terms and conditions.

Your postal address, telephone number and email address are confidential and should not be posted in your public profile or shared in breach of our terms and conditions. This personally identifiable information is used to create your user account and is not accessible to other members, except where you choose to provide or disclose information yourself.

Your public profile includes your description of yourself, your first name, photos, your likes, dislikes and other information. Other members can see your public profile. This is to protect your privacy. As a matter of policy we do not make your confidential account information public, except as described in this privacy policy or where required or authorised by law. However, please read the Disclosure and Distribution of Information section below for circumstances where your personally identifiable information may be used or disclosed.

If you do not provide us with all the information we request we may not be able to match you or otherwise deliver our services to you.

When signing up for an event using a credit card, you will be asked to provide additional financial information such as your credit card number, expiration date and billing address. We use encryption technology to protect your credit card information while in transit, via the Internet, to our third party payment providers' servers. We do not store your credit card details.

Safety, moderation and automated checks To help keep CitySwoon safe, we may review, screen or moderate information that you submit to us, including public profile text, profile answers, photos, messages and other user-generated content. This may include automated checks designed to detect harmful, abusive, offensive, sexual, scam-related or otherwise inappropriate content, as well as attempts to share personal contact details or other information in breach of our terms and conditions.

We may use trusted third party service providers, including cloud-based moderation and security services, to help us perform these checks. These checks are used to protect members, enforce our terms and conditions, prevent misuse of CitySwoon, improve the safety and quality of our services, and assist us in reviewing reported or suspicious activity.

We use your information for the following purposes
1. to respond to and deliver your requests for products, services or information;
2. to create, manage and administer your CitySwoon account;
3. to provide matching, messaging, event and dating services to you;
4. to send you messages informing you about your scheduled upcoming events;
5. to improve products and services and better understand your needs, including through customer surveys;
6. to improve our websites and offerings based on the information and feedback we receive from you;
7. to increase your awareness of CitySwoon branded products and services;
8. to include you or people like you in advertising, digital marketing or promotional campaigns and to inform you of offers for products, services or events that we believe are of interest to you and which are offered by CitySwoon, its affiliates, related companies and partners;
9. to help keep CitySwoon safe, including by detecting, preventing and responding to scams, abuse, harassment, inappropriate content, attempts to share contact details in breach of our terms, and other misuse of our services;
10. to verify, investigate and respond to reports, complaints, safety concerns or suspected breaches of our terms and conditions;
11. to comply with legal obligations and respond to lawful requests from courts, regulators, government agencies or law enforcement bodies; and
12. if we become involved in a transaction to sell parts of our business or assets or merge with other businesses, as customer information may be part of such transactions, we may use or disclose this information to other parties involved in the transaction.

Disclosure and Distribution of Information We may disclose personal information to trusted third party service providers who assist us with hosting, data storage, website operation, payment processing, communications, customer support, security, fraud prevention, moderation, safety checks, analytics and marketing. These providers are only permitted to use the information for the purpose of providing services to us.

Some of our service providers may store or process information outside your country of residence, including in Australia, the United States, Canada, the United Kingdom and other countries where we or our service providers operate. Where we disclose personal information to service providers located overseas, we take reasonable steps to ensure that your information is handled securely and consistently with this privacy policy.

We may also disclose personal information where required or authorised by law, where reasonably necessary to protect the safety, rights or property of CitySwoon, our members or the public, or where necessary to investigate suspected fraud, abuse, unlawful activity or breaches of our terms and conditions.

Cookie/Tracking Technology CitySwoon is mindful of your privacy and we take the protection of your privacy very seriously. The website may use cookie and tracking technology. Cookie and other tracking technologies are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies can also help customise the website for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

Third-party cookies are placed on your device, in compliance with GDPR in relevant jurisdictions, by our partners and service providers. For example, we use third-party cookies to measure user numbers on our website or to enable you to share content with others across social media platforms. Aggregate anonymous cookie and tracking information may be shared with third parties. This relates only to generic information and not personally identifiable information. Personally identifiable information will not be made public except under the special circumstances set out in this privacy policy.

Data Security Your personally identifiable information is kept secure by us. Only authorised employees, contractors and service providers who require access to the information for the purposes described in this privacy policy have access to this information. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

All emails and newsletters from this website allow you to opt out of further mailings, except for important service, account, safety or transactional messages that we need to send you as part of providing our services.

Privacy queries If you have any questions or comments about our privacy policy you may contact us via the contact page on this website.

We reserve the right to make changes to this policy. This policy was last modified on the 24th June 2026.